Privacy Policy
Last updated: 2025 November 25
JAC Rentals (“we”, “our”, “us”) is committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, submitting an application, or engaging our services, you agree to the terms of this Privacy Policy.
01. Information We Collect
We may collect the following types of personal information:
1.1 Personal Details
- Full name
- Date of birth
- Residential address
- Phone number
- Email address
1.2 Driver & Vehicle Information
- Driver’s licence details
- Vehicle registration
- Vehicle make, model, and condition
- Details of your damaged vehicle
1.3 Accident & Insurance Details
- Accident date, time, and location
- Description of the incident
- At-fault driver’s details
- Insurer details (yours and the at-fault party’s)
- Claim numbers, policy numbers, and related documentation
1.4 Website & Digital Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and time spent
- Cookies and analytics data
02. How We Collect Information
We collect information through:
- Online application forms
- Phone calls, emails, and SMS communication
- Third parties such as insurers, repairers, towing companies, and accident service providers
- Website analytics tools such as Google Analytics
- Publicly available sources where relevant to your claim
You may choose not to provide certain information, but this may affect our ability to assess your eligibility or supply a replacement vehicle.
03. How We Use Your Information
We use your information for the following purposes:
- Assessing your eligibility for an accident replacement vehicle
- Processing your application and verifying accident details
- Communicating with insurers and third parties on your behalf
- Providing, delivering, and collecting your replacement vehicle
- Managing billing, cost recovery, and administrative tasks
- Responding to questions or customer support requests
- Improving our website, services, and customer experience
- Meeting legal, regulatory, and compliance obligations
04. Disclosure of Your Information
We may share your information with:
- Insurance companies and claims handlers
- Panel beaters, repairers, tow providers, and service partners
- Legal representatives involved in cost recovery
- IT providers, data hosting services, and software platforms
- Regulatory or law enforcement agencies if required by law
We do not sell, rent, or trade your personal information.
05. Data Storage & Security
We take reasonable steps to secure your personal information from:
- Unauthorised access
- Misuse or interference
- Loss or alteration
- Unlawful disclosure
Your information may be stored electronically on secure servers within Australia or with trusted cloud hosting providers.
06. Accessing & Correcting Your Information
You may request access to the personal information we hold about you at any time by contacting us.
If your information is inaccurate or incomplete, you may also request a correction.
We will respond to your request within a reasonable timeframe.
07. Cookies & Website Tracking
Our website uses cookies and analytics tools to enhance your browsing experience.
Cookies help us:
- Understand how users interact with our site
- Improve functionality and performance
- Provide a smoother user experience
You can disable cookies via your browser settings, though some site features may not function properly.
08. Direct Marketing
We may use your information to send you updates, offers, or service announcements.
You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
09. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of third-party sites and recommend reviewing their policies independently.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
11. How to Contact Us
If you have questions, concerns, or requests relating to your privacy, please contact us:
JAC Rentals – Privacy Officer
Email: info@jacrentals.com.au
Phone:
Address: